Google acknowledges Pixel 2 XL unresponsive edges issue, promises a fix

Doris Richards
November 13, 2017

In an effort to preempt similar complaints about bluish or greenish tinted screens and burn-ins, Apple recently updated its support page to explain that those are perfectly normal for OLED displays like the iPhone X's and Pixel 2 XL's. Now there's a new bug to add to the list: unresponsive spots near the edge of the screen. Google seems to be making good on that promise as some shipping confirmation screenshots indicate that the Pixel Buds would land this week for early customers. An owner took to the Pixel User Community forum a few weeks ago to complain about his unit's unresponsiveness along the edges of the display. The touchscreen over the display somehow fails to register taps, but will register swipes. However, tapping on the edges is not always detected by the handset. The screen response issue is along the curved edges of the screen. If the problem does lie with the hardware itself, then it would a much bigger headache for both Google and the consumers.

Indeed this seems fishy and as the source reports it is to do with accidental touch protection logic. This issue can be solved through a software patch.

Google has admitted the issue exists and has said it will sort it out in a future OTA update.

With the advent of Pixel 2 and Pixel 2 XL, Google also announced its most intriguing earbuds in an attempt to dabble in the wireless earbuds category last month.

Google remains unavailable for comment on the issue.

Other reports by Iphone Fresh

Discuss This Article