Forever 21 warns customers of possible data breach

Lloyd Doyle
November 15, 2017

"We will continue to work to address this matter", Forever 21 said in a short notice on its website announcing the data breach.

Forever 21 began investigating the data breach when it received a third-party report regarding the unauthorized access.

Forever 21 said that following the alert, an investigation was immediately launched and an unnamed cyberforensics firm has also been pulled in to try and ascertain the extent of the breach, should this have occurred. Forever 21 adds that only certain point of sale devices in some of the stores were affected, though, a full list of retail locations have not been released.

Complete findings are not yet available because of the ongoing investigation. The retailer says only certain point-of-sale devices in some stores were affected.


The Los Angeles-based company said it has started notifying customers that "there may have been authorized access to data from payment cards" used at stores from March of this year until October. Forever 21 said it expects to provide further updates as it gets more information on the specific stores and time frames that may have been involved.

It advised customers to monitor their credit and debit card statements for any possible suspicious activity or unauthorised charges. Payment card network rules generally do not hold cardholders responsible for unauthorized charges.

"We regret that this incident occurred and apologize for any inconvenience".

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