Starbucks executive chairman 'ashamed' of cafe arrest

Lloyd Doyle
April 19, 2018

On Tuesday, Starbucks announced its decision to shut down 8,000 stores for an afternoon in May for racial bias training. He said the company is looking "at all aspects of this", from training to company policy. I invite Starbucks and all its global affiliates to commit to building a sustainable learning and development program that integrates a deep understanding of consumer racial profiling. "Closing our stores for racial bias training is just one step in a journey that requires dedication from every level of our company and partnerships in our local communities". The anti-bias training he has in mind for employees "will cost millions of dollars, but I've always viewed this and things like this as not an expense, but an investment in our people and our company", he said. "As a white person, I have to tell myself, 'This is a regular person, just like me.' There's no reason for me to assume anything until I've spoken with them and gotten to know them a little better". A video posted in January shows a Starbucks store manager in Torrence, California, refusing to give a black man the bathroom code because he didn't make a purchase after a white man who also didn't buy anything said he was allowed to use the bathroom anyway.

And we must not stop at the store on the corner of 18th and Spruce streets, where the incident took place.

"When I saw that [video], I thought racism hasn't stopped yet". The diversity education will represent the java conglomerate's most high-profile act of image restoration after a racial profiling incident in Philadelphia spurred national outrage and protest last week.

"This was very clearly racial injustice", Knox said, "but maybe this case will be the catalyst to create the positive change that we seek".

Organizers have called for protests to begin at 7 a.m. Monday outside the downtown Starbucks.

Things are definitely heating up at the Starbucks coffee chain. And then, because those reports will likely happen in the immediate aftermath of the Philly incident while the topic is on the public's radar, did Starbucks reserve additional time before the training for the story to die down?


In an interview with the Chicago Tribune, Phillip Jackson, the chairman and founder of Chicago nonprofit the Black Star Project, told reporters that the racial bias training would be "too little, too late", and that the Black Star Project would still support a Starbucks boycott.

We're also curious if similar discriminatory service exists at other non-Starbucks food service shops.

On Tuesday, Rachel Hooper, spokeswoman for the Commission on Human Relations, said in an email that the the training was a "good first step". He says he's like to have a dialogue with them and listen with "compassion and empathy" about what they went through. Dispatch sent additional backup at 4:45.

Starbucks' May 29th day of training will involve temporarily closing thousands of stores for sessions with 175,000 employees to address "implicit bias, promote conscious inclusion, prevent discrimination and ensure everyone inside a Starbucks store feels safe and welcome", the company said in a statement.

Starbucks CEO Kevin Johnson has since met with the men who were arrested after asking to use the restroom, and has formally apologized to them for the manager's actions and company's (frankly egregious) oversight aka blind spot in awareness around how "certain" customers are treated.

In fact, Philadephia Police Commissioner Richard Ross, who is Black, still maintains that his officers "did absolutely nothing wrong".

Other reports by Iphone Fresh

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