Amazon could ban you for too many returns

Lloyd Doyle
May 25, 2018

The Amazon spokesman says the company encourages customers who feel they were wrongly banned to contact them. "While we expect the occasional problem with an order, we can not continue to accept returns at this rate", a 2015 email to an Amazon customer read. One of the users reported that he was unable to download e-books for his kindle, as was banned from Amazon.

While the company does list a series of conditions that make a purchased item eligible for return and its conditions of use say that the company reserves the right to refuse service, terminate accounts, terminate rights to use Amazon Services, or cancel orders in its sole discretion, nowhere does it explicitly state that returning items frequently would lead to the termination of the user account.

The company has been banning people it claims are sending back too many items, according to the Wall Street Journal.

Nissim, 20, still had $450 balance in his account that he had gotten from a gift card. But Nissim was adamant that his one return this year, and four returns last year, didn't warrant the response.

We want everyone to be able to use Amazon, but there are rare occasions where someone abuses our service over an extended period of time.

Shoppers have for years complained about being banned from Amazon.

'We never take these decisions lightly, but with over 300 million customers around the world, we take action when appropriate to protect the experience for all our customers'. No warning. #AmazonClarity, ' he said in the post.

An additional customer, Claire Bochner, shared a screenshot from an email she received an account specialist. #BadCustomerExperience #onlineshopping #Horrible #ShopLocal #BoycottAmazon, ' she said on Twitter. In many cases, the customers were eventually able to restore their accounts, but that's a surprisingly extreme measure for a company known for its great customer service to take. He also mentioned that all the dubious activities are being flagged by a computer algorithm and then those accounts are reviewed manually.

An Amazon spokesman confirmed that it bans users who "abuse" its policy but would not provide specific numbers on how many have been affected.

Former Amazon managers tell the WSJ that accounts can be terminated for "behaviors including requesting too many refunds, sending back the wrong items or violating other rules, such as receiving compensation for writing reviews".

For instance, customers should be careful that they aren't too often flagging an unusual reason for their return.

Other reports by Iphone Fresh

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