Apple admits MacBook Pro keyboard issue with fix program

Doris Richards
June 23, 2018

The first generation butterfly keys launched on the 12-inch MacBook Retina back in 2015, and then Apple announced a second-generation design in the new MacBook Pro.

At long last, Apple admitted to its customers that its MacBook and MacBook Pro keyboard designs are so flawed and prone to sticking or dead keys, as originally reported by The Outline in October, and that it will cover the cost of repairs beyond the products' normal warranty.

However, not everybody has been impressed.

Apple is offering to fix faulty MacBook keyboards, free of charge, after over a year of intense criticism.

In Friday's notice, Apple made no mention to why the keyboards were faulty. Affected laptops may have keys that repeat letters, feel sluggish or don't respond at all.


It's led to a call from many for a redesign of the keyboards, along with several class-action suits variously demanding Apple replace the whole notebooks with something more reliable. I was able to get it fixed for free because I had purchased AppleCare; the repairs could have otherwise cost me more than $700, based on the receipts given to me by Apple with the fix.

If you already paid for your keyboard to get repaired Apple will give you a refund.

Now Apple is launching the Keyboard Service Program.

To take advantage of the program, Apple suggests visiting any Apple authorized service provider, an Apple retail store, or mailing the device to the Apple Repair Center - details can be found here. "The service turn-around time may vary depending upon the type of service and availability of replacement parts".

Apple said the problems involved only a "small percentage" of laptop keyboards.

Other reports by Iphone Fresh

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