PayPal just demanded payment from a dead woman

Lester Mason
July 12, 2018

The company recently sent a letter to a deceased woman explaining that her death violated PayPal's terms and conditions, and promising to use debt collectors to reclaim her outstanding account balance.

In the letter, PayPal said that Lindsay owed the company around £3,200 (around United States dollars $4240) with the letter continuing: "You are in breach of condition 15.4 (c) of your agreement with PayPal Credit as we have received notice that you are deceased. this breach is not capable of remedy".

PayPal likes to get paid, even if you're dead. However, as the letter continues, it goes from tone-deaf to offensive. The firm added that it might take legal action against her as a result. The first line, which was underlined and all capitals read, "Important - You should read this notice carefully".

At least one person replied to his posts, saying they too had received similar letters when loved ones died.

The company's representatives reached out to Howard and expressed that apologies and assured that they were working to probe how it happened.

Since the company was contacted by Mr Durdle, PayPal have said it has written the debt off and is looking into the case "as a priority".


He said that the automated messages can be quite distressing and he wanted to make other organisations aware of that fact.

"You are in breach of condition 15.4 (c) of your agreement with PayPal Credit as we have received notice that you are deceased", PayPal scolded, in a letter addressed to Mrs Durdle, after her husband provided copies of her death certificate, her will and his ID. Hopefully the PR nightmare this is causing PayPal will ensure it never happens again.

Mr Durdle said: 'I'm a member of the charity Widowed and Young, and I've seen first-hand in there how a letter like this or something like it can completely derail somebody.

This doesn't excuse the company from making such a miserable error, but it does seem to indicate that PayPal isn't simply offering lip service to avoid a media fiasco. To make amends, the company went on to clear the British woman's debt and has started an inquiry into the matter.

It sucks when big tech screws up, and it hurts when businesses act without empathy, but mistakes are inevitable. It could have easily told us it had no comment - we're used to hearing the old "we don't discuss ongoing investigations" line.

Other reports by Iphone Fresh

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