Transgender woman says CVS pharmacist refused to fill hormone prescription

Leslie Hanson
July 22, 2018

CVS is apologizing for the actions of a pharmacists here in the Valley who refused to fill a hormone prescription for a transgender woman that pharmacists was sacked. She had been excited to finally start her first round of hormone therapy and was 'finally going to start seeing my body reflect my gender identity and the woman I've always known myself to be'.

'He just kept asking, loudly and in front of other CVS staff and customers, why I was given the prescriptions, ' Hall wrote in her ACLU blog.

"I almost started crying in the middle of the store".

Hall, who says she will never return to that CVS as she never wants to see 'the pharmacist who discriminated against me, ' says she complained to both CVS and the Arizona State Board of Pharmacy.

Hall says she has filed a complaint with the Arizona State Board of Pharmacy.

CVS released a statement regarding the incident.

But Hall hit a roadblock when she visited the CVS in Fountain HIlls, Arizona, a suburb of Phoenix, and gave the attending pharmacist the three prescriptions prescribed by her doctor, according to her statement.

The pharmacist violated CVS policies and "does not reflect our values or our commitment to inclusion, non-discrimination, and the delivery of outstanding patient care". When she called her doctor's office to explain, the prescription was sent to a nearby Walgreens, where it was filled "without question".


A transgender woman is speaking out after she said a CVS pharmacist denied her hormone prescription.

Eventually, Hall got her prescription filled at a local Walgreens without a problem.

CVS apologized to Hall for the delay, saying in its statement that no one had previously contacted her due to "an unintentional oversight".

Arizona is one of six states that shield health professionals who refuse to serve customers or patients on religious or moral grounds, according to the National Women's Law Center.

"When I asked for my doctor's prescription note, the pharmacist refused to give it back, so I was not even able to take it to another pharmacy to have my prescription filled", Hall wrote.

Walgreens said it had apologized to Arteaga over how the situation was handled. "It is critical that CVS ensures no one is harassed when taking a valid prescription into one of their pharmacies".

In April, the Trump administration said it planned to roll back a rule issued under former president Barack Obama that prevents doctors and hospitals from discriminating against transgender people. CVS would not clarify whether the pharmacist was sacked, telling HuffPost that it does not comment on employment decisions.

"If there is an instance where a particular pharmacist has a belief that they can't fill a prescription, they need to take action right away to make sure that someone else is taking care of it", Steve Kilar, ACLU of Arizona's communications director, told CBS Arizona affiliate KPHO. He said the company learned of Hall's post Thursday and spoke with her Friday to apologize directly.

Other reports by Iphone Fresh

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