Spanish-speaking worker refused English-speaking customers

Lloyd Doyle
September 15, 2018

When she could not order through the speaker, Montgomery chose to drive up to the window and started recording video on her cell phone when the worker still refused to take her order because she wasn't speaking Spanish.

A video posted to Facebook by Alexandria Montgomery shows an employee at a Taco Bell in Hialeah, Florida.

Taco Bell in Hialeah racist asf.

It is not clear what happened before the camera started filming, but the video starts out with Montgomery asking the Taco Bell employee why nobody there speaks English.

"Wow, if Latinos do not speak English we try to understand each other". There was no one else to take the order, the employee claimed. The employee shut the drive-thru window and picked up a phone. In it, the employee argues with Montgomery and says no one at the location speaks English. "Mi vida, I have a auto behind you". "You don't understand what I'm saying?" she said on the recording.

"I contacted the manager and after explaining to her what happened all she did was apologize and say thank you and the call was disconnected", she told El Nuevo Herald, the Miami Herald's Spanish-language supplement.

Montgomery told USA TODAY that she wanted to order a quesadilla when the encounter occurred. "They won't get their food because I want to order".

The worker then told Montgomery to leave because there was another auto behind her.


Montgomery said she couldn't place her order at the intercom because she couldn't comprehend what the employee was saying.

I'm sorry here in America we speak English!

According to the 2010 census, around 89 percent of Hialeah residents speak Spanish as their first or second language and more than 94 percent identify as Hispanic or Latino. She followed up with the Taco Bell store manager and said she received an apology.

The customer said the incident happened Wednesday night around 10:30 p.m.

The video gained attention after being covered by local news outlets, including the Miami Herald.

"Is Florida not part of the United States?" one asked. [T] hese young lovely kids all speak English but also speak Spanish and one of them asked me a question in Spanish and I answered it.

At one point another employee walks up to the window to talk to her co-worker, asking her to give the auto a menu.

"No more, papi", the clerk said in Spanish to a man who was in the vehicle with Montgomery and was trying to argue that they were in the United States. She wrapped up the argument, said she was going to return the next day, and asked the employee her name.

Other reports by Iphone Fresh

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