NatWest suffers online and mobile banking outage

Doris Richards
September 21, 2018

If you have been experiencing issues, the best thing is to try logging back in.

Earlier this year a major outage at mid-sized lender TSB, owned by Spain's Sabadell (SABE.MC), left thousands of customers unable to access their money or make vital payments for long periods. Those issues have also now been fixed.

In the UK, Ulster Bank's parent, Royal Bank of Scotland, said it was working to fix issues with its Nat West online and mobile banking services.

They also faced problems in branches, where some systems were down and cash machines allowing people to withdraw larger amounts of money were not working.

Currently, a message appears which says: "unable to establish a connection".

Customers of RBS, Natwest and Ulster Bank were all hit by the problems, which began yesterday.

Why is Natwest online banking down? .


It said in a statement: "We would like to apologise to customers who experienced issues logging into their online and mobile banking accounts this morning, this issue has now being resolved".

The problems seem to be associated mainly with the online platform, and other ATM and telephone banking services are still available. "Sorry and thanks for your patience".

They are still replying with the same message to anyone asking for a status update.

There is now no firm date as to when the service will be back up and running.

"The team are working very hard to get it back up for our customers. every so often we do have difficulties", he told LBC.

Jess Cochrane said: "It's payday, I can't transfer my wage to the joint account all the bills come out of, I have no card and no branch near me".

During the outage, RBS Group said customers could still use telephone banking, and access to high street ATMs is unaffected.

Other reports by Iphone Fresh

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