British Airways passengers experience three-day flight delay

Lloyd Doyle
November 7, 2018

What should have been an eight-hour flight from Orlando to London on British Airways turned into a three-day travel nightmare for 250 passengers last week. When the flight finally took off in the early hours of Saturday, within 40 minutes it was diverted to JFK airport in New York City due to the same mechanical issue. The customers took to social media to complain of being left to sleep on tile floors in the terminal.

Passengers try to rest on the floor at a terminal in JFK Airport.

Passenger John Chapman tweeted on Friday: 'What's happening with flight BA 2036, it's nice having extra time in Orlando BA, but you lack of information is appalling, apparently we are not flying till gone midnight, info please, my family and I would like to get home'.

"BA's customer service was disgusting, absolutely abhorrent", said the mother of four, whose flights to Florida alone cost more than $5,200.

The flight was originally scheduled to leave Orlando International Airport Thursday evening and land at London's Gatwick Airport Friday morning.

The following day, the shuttle back to the Orlando Airport was delayed twice before finally leaving around 8:00 p.m. on Friday.

On Friday evening the flight finally took off, but experienced complications where it dumped fuel mid-air and lowered the landing gear at a high altitude, then diverted to JFK airport in NY.

"The captain said over the tannoy, the original problem had come back", said Ms Wilson. I will never ever fly with them again. Children were having panic attacks, the turbulence was very bad and people were scared, exhausted and hungry.


British Airways told Business Insider that hotel rooms in New York City were limited because of the New York Marathon, which occurred on Sunday, but the airline's ground teams "cared for customers in our first class lounge providing bedding, food and drinks to ensure they were comfortable during their stay".

"One mother asked where she could get formula for her seven-month-old baby and the reply was 'it would be hard to find anywhere at this hour.' She was in tears". She was in tears.

Many pictures showed people sleeping next to their suitcases, with a passenger saying children were forced to sleep for "five and a half hours" on the floor of the terminal.

On Saturday, they finally got underway, only to be diverted to New York's JFK due to a mechanical issue, the airline confirmed to USA TODAY in a statement.

British Airways has apologised to passengers, saying it was sorry for the long delay.

The flight to London Gatwick didn't leave until Saturday early morning -- and shortly after takeoff, it was diverted to NY as a "precaution", a British Airways spokesperson said.

The airline sent a relief aircraft to JFK Airport, and the tired passengers eventually made it to London on Sunday.

Other reports by Iphone Fresh

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