Apple Launches iPhone X Replacement Program for Unresponsive Displays

Doris Richards
November 10, 2018

Apple Inc. disclosed a pair of issues affecting two of its more popular products: the iPhone X and the 13-inch MacBook Pro.

Apple said displays on iPhone X, which came out in 2017 with a starting price of $999, may experience touch issues due to a component failure, adding it would replace those parts for free. Apple also reassured everyone that these issues are only present on some iPhone X models, and the Xs, Xs Max, and Xr are not affected.

On some handsets the display "does not respond or responds intermittently" when touched, the company said, and in other cases it can react "even though it was not touched". The same warning is provided for the 13-inch non Touch Bar MacBook Pro, which may experience SSD failure and data loss. Apple said it would service those affected drives.


Reuters reports that Apple acknowledged discovering some MacBook and iPhone X problems on Friday. The laptops were sold from June 2017 to June 2018 with 128 gigabytes or 256 GB of storage and no Touch Bar, Apple said in a note to customers. The company also didn't offer more detail about how many iPhones it believes may have been affected, though it did say no other iPhone models are part of the announced fix program.

Last year, Apple began a massive battery replacement program after it conceded that a software update meant to help some iPhone models deal with aging batteries slowed down the performance of the phones.

Other reports by Iphone Fresh

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