How To Get Your iPhone X And MacBook Pro Repaired

Doris Richards
November 12, 2018

Acknowledging that there is a problem, Apple has announced a free display fix program which customers can take advantage of if they have handsets with the issue. As I wrote last week, a Nikkei report called demand for the iPhone XR "disappointing" and noted that Apple's suppliers have canceled plans to ramp up production of the device.

Apple has finally confirmed that some iPhone X units have display issues. The iPhone X was launched previous year and reports of display issues cropped up a few months ago, but Apple did not respond at the time.

Apple has admitted that the touchscreens of some iPhone Xs have stopped working - months after customers started complaining about the problem on social media.


The screens on affected phones may not respond correctly to touch or it could react even without being touched, the Cupertino, California-based company said. On the other hand, Longbow says that Apple is increasing orders for the iPhone 8, iPhone 8 Plus and some other older models. The company also said that some 128GB and 256GB solid-state drives in 13-inch MacBook Pros have an issue that could result in data loss or drive failure.

Credit: Tom's GuideLate yesterday (Nov. 9), Apple posted a support note confirming that the screens some of iPhone X models either aren't responsive to touch or may respond intermittently. Your iPhone will be examined prior to any service to verify that it is eligible for this program. Not to worry, though: if your iPhone is one of the handsets affected, you get a free screen replacement from Apple. Apple also just announced that some 13-inch MacBook Pro units have a hard drive problem. The issue affects MacBook Pros without a Touch Bar sold between June 2017 and June 2018.

If you're unsure whether or not your MacBook Pro is covered, you can enter its serial number on Apple's website to see if it is or isn't.

Other reports by Iphone Fresh

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