Major hotels in China inspected after room cleaning expose

Lloyd Doyle
November 16, 2018

The statements came after an 11-minute video was posted on Weibo, a popular social networking site, claiming to show hidden-camera footage of cleaning staff at hotels operated by Shangri-La Asia Ltd., Hilton Worldwide Holdings Inc. and others. The video has gotten 29 million views and elicited tens of thousands of comments and shares.

The roughly 12-minute-long video features global chains such as Hilton Worldwide Holdings-owned Conrad Beijing and Waldorf Astoria, as well as Marriott International's Sheraton and Le Royal Meridien.

He calls the problem long-standing and widespread and writes that he spent 2,000 nights at 147 hotels over six years.

In December 2017, members of custodial staff at some luxury hotels were filmed using the same brush to clean toilets, wash basins and even crockery.

His revelations drew wide attention and caused a nation-wide public outcry. Meanwhile, Waldorf Astoria in Shanghai and Sheraton in Guiyang tendered an apology, The Sun reported.


The cleaner had received training on proper room cleaning, the hotel said.

The almost 12-minute video, posted online earlier this week, shows workers cleaning bathrooms. The cups were sent for further tests, the hotel said in a statement on its Weibo account.

At the Bulgari Hotel in Shanghai, a worker is shown reusing a plastic-cup cover fished out of a garbage bin.

Authorities in the Chinese capital launched on-site inspections on Thursday at four hotels involved in the scandal, while regulators in Shanghai say that violators will be punished if wrongdoing is confirmed.

The expose also led to heated discussion online as some argued the cleaning staff were not getting paid much for working in some of the most expensive hotels in the world.

Other reports by Iphone Fresh

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