Airline apologizes to woman told to 'cover up or leave plane'

Lloyd Doyle
March 14, 2019

The 21-year-old, from Birmingham, told Holly and Phil that a poll she had conducted on Twitter had seen 85 per cent of 47,000 people vote against the airline's decision to oppose the outfit she wore on the flight from Birmingham to Tenerife.

A British woman recently went through a traumatic experience when a flight manager and staff of a Thomas Cook flight cornered her and threatened to de-board her if she did not cover up her "revealing outfit".

She says at one point, four staff members surrounded her seat and said her outfit was "inappropriate" and she was "causing offence".

Following an investigation into the incident, the airline says it wants to apologise to O'Connor again. "The manager then went to get my bag to remove me from the flight".

Miss O'Connor, 21, took to Twitter to complain about how she was treated and posted a picture of what she wearing - a bralet and high-waisted pants. "Put a f***ing jacket on". Emily was given a jacket by her cousin and the staff would not leave her until she put the jacket on.

"It was so mortifying", she told Yahoo UK. Her humiliation was intensified, she said, when someone from the airline made comments over the speaker about the situation.


Thomas Cook apologised, adding it was "clear we could have handled the situation better".

The holidaymaker was forced to defend herself further as she appear of Holly Willoughby and Philip Schofield's sofa on This Morning.

Speaking to BBC News, a Thomas Cook spokesman said the airline was "sorry" to have upset Miss O'Connor.

The airline said as per its clothing policy, customers wearing "inappropriate attire [including items with offensive slogans or images] will not be permitted to travel unless a change of clothes is possible".

Miss O'Connor, who is from Solihull, posted a picture of what she was wearing on Twitter and has since had thousands of messages of support. The policy is applicable to men and women of all ages, it said, adding that airline crews face the "difficult task of implementing that policy and don't always get it right". She said that she got through security and roamed around the entire airport without any problem. "Our crews have the hard task of implementing that policy and don't always get it right", the airline added.

Other reports by Iphone Fresh

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