Commonwealth Bank is down across Australia

Lloyd Doyle
July 12, 2019

After Commonwealth Bank, ANZ and Westpac reported disruptions to facilities including ATMs and EFTPOS on Thursday afternoon after a network issue, Telstra came forward to say it was working to iron out the issues with its services.

It's business as usual for Australian banks and major supermarkets after a Telstra outage left customers unable to withdraw cash or pay at checkouts for hours.

Westpac, ANZ and NAB have all confirmed that their EFTPOS terminals may be impacted as well.

"We can confirm the CommBank app and NetBank are still working".

"A supplier issue is impacting a number of organisations (including us), we are experiencing outages to some EFTPOS transactions and banking services at our outlets. We're sorry for the impact and inconvenience caused", the spokesperson said. "There is no need to call us if you are experiencing problems with these services".

"Our stores are continuing to trade as our teams are still able to process payments manually at this time".

Westpac Banking Corporation said on Twitter that some automatic teller machines in Sydney were down, while National Australia Bank Ltd and Commonwealth Bank of Australia also reported payment processing issues.

A map showing the outages across Australia. There are also issues for customers logging on to its CommSec site.


"My understanding is, and this is unconfirmed from Telstra, the Telstra COIN Network, which is what they call the payments network, has had an issue today".

(1/2) We are impacted by an issue with one of our telco providers.

"Telstra has advised us the network connection is back up and running", Woolworths told AAP, offering an apology to customers for the delay.

"Due to this issue, we are experiencing higher than normal calls into our call centre".

"Most customer services have now been restored, and we're working with our customers on the remaining few".

"The cause of the problem is under urgent investigation".

Update: CommBank has issued another tweet that seems to point the finger pretty squarely at Telstra.

Other reports by Iphone Fresh

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